Upon final move out and/or final disconnection of services, the $200 deposit paid to have the service connected can either be refunded, applied to the final balance, or transferred to a new account.
(A) Refunding.
(1) In order for the customer to receive the full $200 deposit refund, the account balance must be paid in full, including the final bill for the account.
(2) Contract buyers will be refunded the full $200 deposit upon final purchase/fulfillment of contract.
(B) Applying.
(1) If the customer chooses to apply his or her deposit to his or her final balance, then the office will do so. If the final balance is more than the $200 deposit, the customer will still owe the remaining final balance.
(2) If the customer agrees to apply his or her deposit to his or her final balance and the final balance is less than the total $200 deposit, the remaining amount can be refunded to the customer.
(3) Renter deposits will be applied first to the water portion of the balance owed with the remainder being applied to the wastewater/stormwater portion of the bill.
(C) Transferring. A deposit can only be transferred from a finalized account to a current account. If a renting customer has already paid a deposit on one account and is opening another, another deposit must be paid for the new account. If the customer is finalizing one account and opening another and would like to transfer his or her deposit from his or her old account to the new account, this can be done as long as his or her first account (if finalized) is paid in full.
(D) Leaks/adjustments. In the event a customer has a reported water leak, town utilities will provide an adjustment to the sewer portion of the utility bill. All adjustments will follow guidelines stated within § 50.05. Owners and/or tenants must provide documentation of the location and repair of the leak. Absolutely no adjustments will be made to the water portion of the utility bill. Customers have the right to appeal to the Town Council at the monthly Town Council meeting. Customers must provide a written statement seven days prior to the meeting.
(Ord. 2016-18, passed 11-17-2016)