(A) Customers who are unable to pay their utility bill by the due date are encouraged to contact the Utility Clerk to arrange a mutually agreed upon payment plan, with the goal of the payment plan being to bring a customer’s account current. The Utility Clerk has a right to reject a proposed payment plan if it is determined it does not achieve the goal of bringing a customer’s account current within a reasonable amount of time. Please note, upon property owners written request, no payment arrangements will be made and the bill will be due in full by the assigned shutoff date.
(B) Customers that have been sent a shutoff notice due to nonpayment must make payment arrangements within 24 hours of receiving notice.
(C) If a customer fails to comply with any term and/or condition contained within the agreed upon payment plan, the customer shall be subject to disconnection of his or her water service. Water service will not be reestablished until the bill has been paid in full. A reconnect fee of $75 will also be added.
(Ord. 2016-18, passed 11-17-2016)