(A) If a grantee fails to provide any material service requested by a subscriber in accordance with the current FCC standards, the grantee shall, after adequate notification and being afforded the opportunity to provide the service, promptly refund all deposits or advance charges paid for the service in question by the subscriber.
(B) If any subscriber terminates for any other reason, a grantee shall refund the unused portion of any prepaid subscriber service fee on a daily pro rata basis. The effective date used to pro rate the refunds shall be the date that the subscriber contacts the grantee or a mutually agreed upon date.
(C) Any disputes arising under this section shall be resolved in accordance with § 120.124 this chapter.
(Ord. 2314, passed 1-25-2006)