§ 39.35 SUSPICIOUS OR UNUSUAL USE OF ACCOUNT ACTIVITY RED FLAGS.

   (A)   Change of address for an account followed by a request to change the account holder’s name;

   (B)   Payments stop on an otherwise consistently up-to-date account;

   (C)   Account used in a way that is not consistent with prior use (example: very high activity);

   (D)   Mail sent to the account holder is repeatedly returned as undeliverable;

   (E)   Notice to the city staff that a customer is not receiving mail sent by the city staff;

   (F)   Notice to the city staff that an account has unauthorized activity;

   (G)   Breach in the utility’s computer system security; and

   (H)   Unauthorized access to or use of customer account information.

(2012 Code, § 2-505)