(A) During the term of this chapter, a toll-free telephone number shall be provided by the company to receive complaints regarding quality of service, equipment malfunctions and similar matters.
(B) The office shall be open to receive inquiries or complaints from subscribers during normal business hours, Monday through Friday.
(1) Any complaints from subscribers shall be investigated and acted upon as soon as possible, but at least within five business days of their receipt. The company shall keep a maintenance service log which will indicate the nature of each service complaint, and the date and time it was received.
(2) The company shall, by appropriate means, such as a card or brochure, as subscribers are connected or reconnected to the system, furnish information concerning the procedures for making inquiries and/or complaints, including the name, address and toll-free telephone number of the company.
(3) The equipment installed by the company in the subscriber’s home shall remain the property of the company, and shall be subject to reasonable inspection and service by the company at reasonable hours, and removal upon non-payment or termination of the service.
(4) In the event that any subscriber shall fail to meet his or her obligations for payment of CATV service, and to meet reasonable company rules and regulations, the company shall have the right to withhold, deny or disconnect CATV services to the subscriber.
(Ord. 184, passed 10-10-88)