The licensee shall maintain a business office and staff personnel in the town which subscribers may contact during regular business hours for prompt maintenance and service. Should any subscriber have a complaint regarding quality of service, equipment, malfunction, or related matters, the subscriber may lodge his or her complaint at the business office with personnel of the licensee. The licensee shall notify each subscriber, at the time of the initial subscription to the licensee’s service, of the procedures for reporting complaints.
(Prior Code, § 5-2-14)