(A) (1) Water meters shall be read monthly.
(2) Charges for sewer, as set by the rate schedule, shall be made a part of a concurrent monthly utility bill together with charges for water; however, each shall be listed separately.
(3) The Town Clerk shall keep a correct account of all receipts, make out and mail all bills for sewer and water charges, and any materials furnished to owners. The Town Clerk shall collect the same and deposit the proceeds collected to the enterprise funds in accordance with the Department of Commerce uniform accounting procedures.
(Prior Code, § 4-3-19)
(B) It is the policy of the town to discontinue utility service to customers by reason of nonpayment of bills only after notice and a meaningful opportunity to be heard on disputed bills. The town’s form for application for utility service and all bills shall contain, in addition to the title, address, room number, and telephone number of the official in charge of billing, clearly visible and easily readable provisions to the effect:
(1) That all bills are due and payable on or before the date set forth on the bill;
(2) That if any bill is not paid by or before that date, a second bill will be mailed containing a cutoff notice that if the bill is not paid within ten days of the mailing of the second bill, service will be discontinued for nonpayment; and
(3) That any customer disputing the correctness of his or her bill shall have a right to a hearing at which time he or she may be represented in person and by counsel or any other person of his or her choosing and may present orally or in writing his or her complaint and contentions to the town official in charge of utility billing. This official shall be authorized to order that the customer’s service not be discontinued and shall have the authority to make a final determination of the customer’s complaint.
(4) In a property owner-tenant situation, the property owner shall be responsible for the timely payment of water and sewer bills, and the sewer and water account shall remain in the property owner’s name.
(C) Requests for delays or waiver of payment will not be entertained; only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified, but in no event until the charges have been due and unpaid for at least 30 days.
(D) When it becomes necessary for the town to discontinue utility service to a customer for nonpayment of bills, service will be reinstated only after all bills for service then due have been paid, along with a turn-on charge as set by resolution.
(Prior Code, § 4-3-20)