Any employee that may suspect fraud or detect a red flag will implement the following response as applicable. All detections or suspicious red flags shall be reported to the senior management official.
(A) Monitor a covered account for evidence of identity theft.
(B) Contact the customer.
(C) Ask applicant for additional documentation.
(D) Notify internal manager. Any town employee who becomes aware of a suspected or actual fraudulent use of customer or potential customer’s identity must notify the Utility Office Manager or Clerk Treasurer.
(E) Notify law enforcement. The utilities will notify the Town Police Department at 317-984-4900 of any attempted or actual identity theft.
(F) Do not open the account.
(G) Close the account.
(H) Do not attempt to collect against the account but notify authorities.
(Ord. 12-18-2012-5, passed 12-18-12)