Non-compliance as to any terms or restrictions of this chapter shall result in the following escalating enforcement procedures.
(A) A 30-day written notice by regular and/or certified mail shall be mailed to the customer outlining the specific violation, the recommended action required to be taken, the time frame for such remedial action and the penalty for failing to cure such violation, which may include termination of water service to the customer.
(B) A ten-day final written notice by certified mail shall be mailed to the customer outlining the specific violation, the recommended action required to be taken, the time frame for such remedial action and the penalty for failing to cure such violation which may include termination of water service to the customer.
(C) Failure to comply with the written notices outlined shall subject the customer to immediate discontinuance of water service to the customer’s premises.
(D) Discontinued service shall consist of closing the control valve to the customer’s private water supply system, and whereby the customer shall incur the standard monetary fine and costs for delinquent shut off. The utility will not restore water service to the customer until the utility has determined that the customer is in compliance with the provisions of this chapter.
(E) In the event that an inspection of the customer’s premises and/or private water supply system, or other compelling evidence indicates that an immediate hazard of contamination to the public water supply system exists, the utility is authorized to declare an emergency and immediately discontinue water service to the customer without prior notice. In the event of such an emergency, written notice shall be filed with the Town Clerk-Treasurer’s office and the county’s Health Department with a copy issued to the customer within three days of such emergency action.
(F) The customer may request a hearing to appeal the any decision made by the utility under division (E) above, by filing a written request with the Town Manager no later than five business days from the date that service is discontinued. Within five business days from receipt of the written request, the Town Manager shall conduct such hearing. Following the hearing, the customer may appeal the decision of the Town Manager by filing a written request with the Clerk-Treasurer within two business days following the hearing. The Town Council shall hear the appeal at its next regularly scheduled Council meeting and its decision shall be final.
(Ord. 2018-13, passed 8-13-2018)