The following rules, regulations and policies regarding billing and payment of wastewater charges shall apply to all billing recipients. These are general guidelines which are subject to change, with the written approval of the Village Administrator, if necessary, to ensure payment of fees.
(a) Establishing Service. Property Owners must complete a new application for utility services for each property they own which receives wastewater services. Property owners are to be billed for each wastewater services account at the address provided on their application for wastewater services.
(b) Billing and Payment for Wastewater Service Charges.
(1) Property owners are responsible for all wastewater service charges.
(2) Wastewater service charges are billed monthly. Bills will be mailed to the address on the property owner's application for wastewater services.
(3) Payment will be due on or before the 20th day after the billing date. The Village shall include the due date on the bill. In the event the due date falls on a Saturday, Sunday, or holiday, payment is due on the next business day. Checks should be made payable to the Centerburg Sewer Department. Payments are accepted as follows:
A. Personal check, bank check, money order mailed to:
Centerburg Sewer Department
P.O. Box 2014
Mt Vernon OH 43050
B. By ACH (automatic direct payment); Property owner must fill out application with the Village
C. Credit card through Official Payments at www.centerburgoh.org
(4) In the event that wastewater service charges are not paid by the due date, property owner will incur a penalty equal to ten percent (10%) of the outstanding bill, which will be added to the charges.
In the event that a payment (i.e. personal check, electronic check, ACH automatic direct payment) to the Village is returned due to insufficient funds, closed account, etc. a fee of twenty-five dollars ($25.00) will be added to the bill.
The Village will bill wastewater service accounts based on water meter size/volumetric readings provided by the water service provider to the property owner. Should multiple meters be billed for wastewater services at a given property, the property owner will receive each of those separate bills.
(c) Extensions, Adjustments and Collections.
(1) All requests for payment extension must be received in writing.
(2) No payment extensions will be granted in excess of forty-five (45) days without the approval of the Village Administrator. If an extension is granted beyond forty-five (45) days, the property owner must sign a payment agreement with the Village. This payment agreement will be kept on file and documented in the property owner's account history.
(3) Any adjustments to wastewater service charges must be approved by the Village in writing. All adjustments will be documented in the property owner's account history.
(4) The Village will not adjust wastewater service usage for leaks. The Village reserves the right to make exceptions. Documentation will be made in the property owner's account history.
(d) Final Bills.
(1) Final bills are due twenty (20) days from the date of mailing.
(2) In the event that payment is not received within thirty (30) days, the deposit, if applicable, will be applied to the final bill.
(3) Any unpaid balance on the final bill after sixty (60) days, if larger than ten dollars ($10.00), will be referred to the Village Administrator for further action.
(4) Credit balances shall first be applied to any other utility service account with an unpaid balance in the property owner's name. If a credit larger than five dollars ($5.00) remains following such application, the credit will be repaid by check to the property owner. Said credits of less than five dollars ($5.00) will not be refunded.
(5) To establish additional wastewater services at a separate address, there cannot be any unpaid wastewater service fees.
(6) In the event a property owner moves and fails to notify the Village, a final bill will be estimated based on historical usage
(e) Suspension for Vacations and Other Temporary Vacancies.
(1) In the event the property owner desires to have services suspended for an extended period of time, the property owner may request that the Village place the account into 'inactive state', providing that Water services by Del-Co Water Company have been turned off or disconnected.
(2) No billing adjustments will be made if the Village is not notified prior to the vacancy. (Ord. 2019-02. Passed 2-4-19.)