(A) When any customer makes a complaint that the bill for any past time reflects excessive water use, the Utility Department will, upon written request, have such meter re-read and the service inspected for leaks.
(B) Any customer may, upon written request and payment of the established fee, have the accuracy of the meter, through which water is being furnished to his premises, examined and tested by the Utility Department.
(C) If the meter is found to register more than 3% in excess of the actual quantity of water passing through it, such meter shall be removed and another meter installed in lieu thereof, the customer's water bill for the current period adjusted in such manner as the Utilities Manager and Finance Director may deem fair and just; and no fee will be charged the customer for testing the meter.
(D) If the meter is found to register more than 3% less than the actual quantity of water passing through it, such meter may be removed and replaced with a new meter. The customer's water bill may be adjusted as above in division (C).
(E) The customer shall have the privilege, if she/he requests, to be present when such test is made and to verify the accuracy of such test.
(Ord. O2011-03, passed 2-7-11; Am. Ord. O2015-07, passed 10-5-15)