(A) If a consumer believes a bill to be in error, claim shall be made at Town Hall to the water commissioner before the bill becomes delinquent in accordance with § 50.04. Such claim, if made after the bill is delinquent, shall not prevent discontinuance of service as provided above. The consumer may pay the bill under protest and not prejudice their claim.
(B) Should a consumer suffer unanticipated water loss and subsequent high consumption charge due to no fault of the town, the consumer may apply for relief to the town. In order to be eligible for relief, the consumer must produce evidence that a repair has been made correcting the water loss situation. The consumer’s loss will be reduced by no more than the excess to the town’s cost of water for all water above the consumer’s normal consumption. No adjustment will be made to any other charge for service. Consumer must nonetheless pay the original bill as computed, on time and in accord with § 50.32. The adjustment process will be handled as an administrative function of the town with periodic reports of activity to the Town Manager.
(Ord. passed 4-9-98; Am. Ord. passed 9-6-01; Am. Ord. passed 2-10-05; Am. Res. passed 4-14-11)