(A) All complaints made by customers of the collection contractor shall be in writing and addressed to the collection contractor. Said complaint must set forth the complaint and why the complainant feels the provisions of this chapter are being violated. If the complainant is not satisfied by the response of the collection contractor, within 15 days of the date of the making of the complaint, the customer may refer the complaint to the City Council.
(B) The City Council will hold a hearing on the complaint and give notice to both parties ten days prior to the date set for the hearing. Upon such hearing, the City Council shall determine if the collection is being performed as this chapter requires. If the City Council determines that such service is not being performed as required, then the Council shall have the power to require compliance with its original approval and this chapter within the shortest period possible, consistent with the nature of the complaint. Failure of the collection contractor to comply with the Council directive within the stated period of time shall be grounds for revocation of the Council’s approval and the Council may exercise other remedies as well as enforcement provisions of this chapter.
(Ord. 315, passed 5-9-1994) Penalty, see § 50.99