§ 51.144 RED FLAG DETECTION.
   (A)   In order to detect any of the red flags identified in § 51.143 above associated with the opening of a new account, Utility personnel will take the following steps to obtain and verify the identity of the person opening the account:
      (1)   Require certain identifying information, such as name, date of birth, residential or business address, principal place of business for an entity, driver’s license, or other identification;
      (2)   Verify the customer’s identity (for instance, review a driver’s license or other identification card);
      (3)   Review documentation showing the existence of a business entity; and
      (4)   Independently contact the customer.
   (B)   In order to detect any of the red flags identified in § 51.143 above for an existing account, Utility personnel will take the following steps to monitor transactions with an account:
      (1)   Verify the identification of customers if they request information (in person, via telephone, via facsimile, via email);
      (2)   Verify the validity of requests to change billing addresses; and
      (3)   Verify changes in banking information given for billing and payment purposes.
(Ord. passed 10-20-2008)