(A)   Any five residents of the village shall have the right to file a complaint with the Liquor Control Commissioner stating that any retailer licensed within the village has been or is violating the provisions of the State Liquor Control Commission. Such complaint shall be in writing and shall be signed and sworn to by the parties complaining. The complaint shall state the particular provision, rule or regulation believed to have been violated and the facts in detail upon which belief is based.
   (B)   If the Liquor Control Commissioner is satisfied that the complaint substantially charges a violation and that from the facts alleged there is reasonable cause for such belief, he or she shall set the matter for hearing and shall serve notice upon the licensee of the complaint.