(a) Bills will be corrected if the consumer requests a meter test and it is determined, upon testing, that the meter readings obtained are in error. The charges for this service are provided for in the General Fee Schedule. A request for testing shall not be deemed a satisfactory reason for nonpayment of a bill by the due date.
(b) Estimated bills will be corrected if the consumer makes a request for correction by the due date stamped on the bill and presents evidence satisfactory to the Department of Service that conditions during the period covered by the estimated bill differ from conditions prevailing during the period used as a basis for the bill.
(c) No reduction in water service charges shall be made for leakage from the water service lateral, except in cases where it appears upon investigation that the leakage is underground and not subject to detection by ordinary methods, and where the owner and other occupants of the premises are fee from negligence in causing or failing to report the leakage. Where the owner has made diligent efforts to provide such repairs and has actually employed a plumber to make them, a reasonable period of time may be granted to permit the repairs to be made. Any and all adjustments of bills shall be at the discretion of the Director of Service, and his or her decision in all such maters shall be final. If a premises is found to be utilizing water from the Municipal water system or discharging sewage or other wastes into the Municipal sewer system without payment of the monthly service charges, the Department shall measure or establish the quantity of such water or wastes for the purpose of establishing a proper charge in accordance with the General Fee Schedule and such premises shall be charged for the total term of the prior usage on the basis of the quantity so determined.
(Ord. 15-13. Passed 10-22-13.)