The following instances are examples of red flags recognized by the city:
(A) Documents provided for identification appear to have been altered or forged.
(B) The photograph or physical description on the identification is not consistent with the appearance of the applicant or customer presenting the identification.
(C) Other information on the identification is not consistent with the information provided by the person opening a new covered account or the customer presenting the identification.
(D) Other information on the identification is not consistent with readily accessible information that is on file.
(E) Information appears to have been altered or forged, or gives the appearance of having been destroyed and reassembled.
(F) Unauthorized credit/debit card when making payments.
(G) Original customer is deceased.
(H) “Bank Account Closed” or “Account Not Found” on NSF's check payments.
(I) Social Security number used at multiple addresses.
(J) Account reported to be used by a person known for identity theft (as reported by: customer, victim, law enforcement or other person).
(K) New account disconnected for non-payment as defined by never having made any payment.
(L) Multiple attempts to reconnect account or establish a new service account with false information after disconnection for non-payment.
(M) Mail sent to the customer is returned repeatedly as undeliverable, although transactions continue to be conducted in connection with the customer's covered account.
(N) The city is notified by a customer, a victim of identity theft, a law enforcement authority, or any other person, that it has opened a fraudulent account for a person engaged in identity theft.
(O) A customer or non-customer reports receiving a billing for a new utility account or other debt or transaction account that they did not request.
(Res. 09-005, passed 7-14-09)