In case of a dispute as to the amount of a bill, or the credits to be allowed on payment of a bill when due, the user shall give notice at the office of the city clerk at the time of payment, which must be before the delinquent date, that the bill is in dispute. The city council will forthwith investigate such complaint, and if such complaint shall disclose that user's objections are well founded, the city will refund the amount of the payment in dispute or credit it upon the next monthly bill of the water user. (Ord. 2-2014, 5-12-2014)