(A) (1) It is the policy of the village to discontinue utility service to customers by reason of nonpayment of bills or when a violation of this chapter occurs only after notice and a meaningful opportunity to be heard on disputed bills or other disputed violations of this chapter. The village's form for application for utility service and all bills shall contain, in addition to the title, address, room number, and telephone number of the official in charge of billing, clearly visible and easily readable provisions to the effect:
(a) That all bills are due and payable on or before the date set forth on the bill and that all violations of this chapter are to be rectified in a certain time period; and
(b) That if any bill is not paid by or before that date or a violation is not rectified, a second bill or notice of violation will be mailed containing a cutoff notice that if the bill is not paid or the violation is not rectified within ten days of the mailing of the second bill or notice, service will be discontinued for nonpayment or failure to rectify the violation; and
(c) That any customer disputing the correctness of his bill or a violation of this chapter shall have a right to a hearing at which time he or she may be represented in person and by counsel or any other person of his or her choosing and may present orally or in writing his or her complaint and contentions to the village official in charge of utility billing. This official shall be authorized to order that the customer's service not be discontinued and shall have the authority to make a final determination of the customer's complaint.
(2) Requests for delays or waiver of payment will not be entertained; only questions of proper and correct billing will be considered. In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified, but in no event until the charges have been due and unpaid for at least 30 days and the violation has not been rectified within 30 days.
(3) When it becomes necessary for the village to discontinue utility service to a customer for nonpayment of bills or failure to rectify a violation, service will be reinstated only after all bills for service then due have been paid, along with a turn-on charge in the sum of $60
(B) Water service to the property shall not be restored until such conditions have been eliminated or corrected in compliance with the provisions of this chapter, and until a reconnection fee as set out in division (A) above is paid to the Village of Calumet Park.
(C) Immediate disconnection with verbal notice can be effected when the Superintendent of Public Works is assured that imminent danger of harmful contamination of the public water supply system exists. Such action shall be followed by written notification of the cause of disconnection. Immediate disconnection without notice to any party can be effected to prevent actual or anticipated contamination or pollution of the public water supply, provided that, in the reasonable opinion of the Superintendent of Public Works or the Illinois Environmental Protection Agency, such action is required to prevent actual or potential contamination or pollution of the public water supply.
(D) Neither the Superintendent of Public Works, nor the Village of Calumet Park nor its agents or assigns shall be liable to any purchasers from the Village of Calumet Park for any injury, damages or lost revenues which may result from termination of said purchaser's water supply in accordance with the terms of this subchapter, whether or not said termination was with or without notice.
(Ord. 92-581, passed 3-12-1992)