The company shall maintain a toll-free telephone number where inquiries or complaints regarding quality of service, equipment malfunctions, billing disputes, and similar matters are received. Inquiries or complaints shall be received during normal business hours, 9:00 a.m. to 5:00 p.m., Monday through Friday. All complaints and inquiries will be investigated, responded to, or acted on promptly, and unless circumstances otherwise require, within one business day of their receipt.
(Ord. 919, passed 8-20-79; Am. Ord. 981, passed 11-17-80)