Complaints regarding the quality of service, equipment malfunction, and similar matters shall first be directed to the grantee’s office. Should the grantee fail to satisfy a complaint, it may then be directed to the Finance Officer for investigation. The complaining party and the grantee shall be afforded a reasonable opportunity to present written statements of their position. The Finance Officer shall attempt to resolve the complaint, or specify corrective steps to be taken by the grantee. Appeal from the City Council’s action may be made to the appropriate judicial or administrative forum.
(Prior Code, § 15-5-17)
Statutory reference:
Related provisions, see SDCL §§ 9-35-16 to 9-35-23