(A) The grantee shall make a record of every written or telephone complaint received from its customers or from other persons in the town. At a minimum, record shall be made of the time and date of the complaint, the name of the person registering the complaint, the type of complaint and the details on any response provided by the grantee.
(B) The grantee shall prepare a written response to all persons registering a written complaint, which shall be mailed to the person(s) within five days of the day the complaint was received.
(C) Information on customer complaints may be used by the town government as evidence in support of its enforcement of this chapter and the franchise agreement and/or in support of its position with respect to a request to renew the grantee’s franchise, pursuant to federal law.
(2011 Code, § 111.109) (Ord. 2000-4, passed 7-17-2000) Penalty, see § 111.999