(A) Every licensee, operator, and manager of an apartment or small apartment must establish a written self-assessment program that includes policies and procedures related to:
(1) Tenant and landlord responsibilities;
(2) Routine maintenance and response to requests for service, including a plan for relocating renters if major repairs are needed;
(3) A capital reinvestment plan that includes the restoration or replacement of major systems;
(4) Emergency response to life safety and security issues (i.e. heat loss, power outages, and gas leaks);
(5) Treatment and proper remediation of environmental contaminants (i.e. asbestos, lead, mold and radon);
(6) Water and moisture events, pest infestations and unsanitary conditions; employee training procedures; and
(7) Employee training procedures.
(B) Every licensee, operator, and manager of an apartment or small apartment must utilize best management practices, including but not limited to:
(1) Communication with occupants on a regular basis using multiple forms of communication such as a website, flyers, texts, and emails;
(2) Providing mandatory 24-hour on call service for emergencies;
(3) Transparency and fair treatment in its guest parking and towing practices;
(4) Implementing a waste management program that includes adequate and regularly scheduled pickups to prevent accumulation of waste in common spaces and on the property; and
(5) Utilizing management and maintenance staff who routinely and regularly walk the site to identify and correct maintenance and cleanliness issues.
(C) Upon request by city staff, a licensee, operator, or manager must provide evidence that implementation of the self-assessment program occurs on a regular basis and that the best management practices are being followed.
(D) Apartments with 100 or more dwelling units must have on-site a person knowledgeable about the management of the property and the maintenance program. The person must be available for regular in-person office hours a minimum of 20 hours per week, including at least four hours after 5:00 p.m. on weekdays or four hours on Saturday. The office hours must be posted in a conspicuous location on the property. The city may approve alternative arrangements that provide adequate in-person availability.
(E) The city may require a live-in caretaker to reside in an apartment complex in situations where the city identifies significant deficiencies in property management or maintenance affecting the life, health, and safety of occupants.
(Ord. 2023-1289, passed 6-12-23)