(A) The rates and charges shall be prepared and billed by the town monthly, as the town may deem appropriate and as determined by the bylaws and regulations of the town as hereinafter provided for, and shall be collected in the manner provided by law and ordinance. The rates and charges, and notices of delinquency, will be mailed to business and institutional customers, owner-occupied residential customers, and for non-owner occupied residential customers, to both the occupant(s) and to the owner. Owners of non-owner occupied residential properties served shall have the right to examine the collection records of the town for the purpose of determining whether the rates and charges have been paid by the occupant(s), provided that the examination shall be made in the office in which the records are kept and during the hours that the office is open for business.
(B) The following dates apply to town water, wastewater, garbage collection, or tall grass and weed abatement bills:
(1) First day of month: bills are sent to rate payers.
(2) Fifteenth day of month: payment is due on bills sent on the first day of the month.
(C) Payment is due on the date of billing. Users shall have until on or before the fifteenth day of the month of billing to pay the billing without penalty. Accounts not paid within the period shall be delinquent and a penalty equal to 10% of the sum due shall be assessed as a surcharge and added to the user’s bill. In the event the account holder had a prior unpaid balance, any payments shall be first applied to the oldest billing, and then to the next oldest billing, until the account balance is paid in full. Partial payments shall be applied first to water, second to wastewater and lastly to trash.
(D) Upon a bill becoming delinquent, a user shall have two weeks to pay the bill before the disconnection procedure described herein is utilized. Disconnection may be avoided only by the owner, user or lessee paying the full account balance, including penalties.
(E) The town may offer a payment plan to users whose accounts are delinquent only in the case of hardship as determined by the Town Council on a case-by-case basis. A user must appear in person at a regularly scheduled Town Council meeting to request a payment plan.
(F) Owners, whether or not occupying the premises served, shall be responsible to the town for unpaid water, wastewater, garbage collection and tall grass and weed abatement fees, penalties and charges.
(Ord. 2013-12-9-3, passed 12-9-2013; Ord. 2019-1210, passed 12-10-2019; Ord. 2021-02, passed 2-9-2021)