(A) A customer whose service is disconnected or who receives a notice of termination shall have the right to appeal, as set forth in § 50.117. In the event of a timely appeal, the termination order will be suspended until an appeal decision has been issued.
(B) Customers do not have the right to a § 50.117 appeal of a citation, civil penalty or fee imposed by this section. When a customer contends that a citation or civil penalty or fee was issued or imposed in error, the customer may dispute the violation which gave rise to the citation, civil penalty or fee by submitting to the Director information which shows that the customer did not violate the pertinent section of this subchapter. If the citation, civil penalty or fee is thereafter determined by the Director to have been issued in error, the Director shall take appropriate action to recall it.
(Ord. passed 6-21-2011)