(A) The town reserves the right to discontinue or interrupt service temporarily to make emergency repairs, due to an insufficient supply of water or treatment capacity or due to any other cause which threatens the safe and effective delivery of service to the town’s customers. In that event, the town will make a good faith effort, as practical, to notify affected customers before service is discontinued or interrupted. A customer has the responsibility to notify adjunct customers using the customer’s meter of such discontinuation or interruption.
(B) The town will discontinue residential service in which the water and/or sewer bill is delinquent. The town may lock or remove the meter any time service is discontinued.
(C) The town will discontinue service to any commercial establishment, unit or property in which the water and sewer bill is delinquent. The town may lock or remove the meter any time service is discontinued.
(D) In addition to discontinuance of service for non-payment, the town may suspend service to prevent fraud or abuse by a customer or adjunct customer or for any violation by the customer or adjunct customer to comply with the provisions of this code.
(E) The town reserves the right, upon action by the Town Council, to discontinue its water and/or sewer service to any customer whose property is outside the corporate limits of the town, upon giving a minimum 60-day written notice of its intent to terminate water and/or sewer service.
(F) Upon discontinuance of service for non-payment, any deposit made by the customer or adjunct customer on the unpaid account or any other account shall be applied by the town to the account relating to the discontinued service. If the deposit on the account in question exceeds the arrearage, any surplus will be refunded to the customer or adjunct customer, whichever has made the deposit, and if there are multiple deposits, any refund shall be prorated in proportion to the relative amounts of the deposits which have been applied. If the deposit(s) is not sufficient to pay the arrearage in full, the town may proceed to collect the balance from the customer or any other user of the system in the usual way provided by law for the collection of debts. If a deposit from a second account is applied to the delinquency on an unpaid account, the customer will be required to supplement the deposit on the second account to the level required by § 50.460 in order to maintain service on the second account.
(G) The town shall make a good faith effort to notify affected customers before service is discontinued or interrupted as provided in division (A). However, every customer and every adjunct customer, by making application for service, agrees to hold the town harmless from liability for any damages that may occur due to discontinuance or interruption of service for any of the above mentioned causes.
(Ord. passed 6-21-2011; Ord. passed 7-17-2012)