A. When a major water leak is discovered on the customer's lines the City will provide bill relief under the following conditions.
1. Only for the billing cycle in which the leak is detected.
2. The leak must be external to any structures.
3. Not greater than ½ of the amount in excess of the normal water usage, as estimated by the City
4. The customer must notify City Hall within thirty (30) days of the billing date.
5. The customer must provide a detailed explanation, in writing, of the conditions.
6. If the leak is caused by customer negligence, the City will not absorb any of the loss. (Ord. 608, 6-6-2023)