The permittee shall maintain a business office or agent for the purpose of receiving and resolving all complaints regarding the quality of service, equipment, malfunctions and similar matters. The office must be able to be reached by a local or toll-free telephone call and the permittee shall provide to the village a name, address and telephone number of a person who will act as the company's agent to receive complaints regarding the quality of service, equipment malfunctions and similar matters. The office shall be open to receive inquiries or complaints from subscribers during normal business hours. Any complaints from subscribers shall be investigated and acted upon as soon as possible, but at least within three business days of their receipt.
(1992 Code, § 30.014) (Ord. 2-81, passed 9-24-1981)