(A) Requested discontinuance of service. When a customer desires to discontinue service, 24-hours’ advance notice must be given to the town. The customer will be responsible for all service usage within the 24 hours following the time of notice to the town.
(2013 Code, § 18-54)
(B) Involuntary discontinuance of service. The town may discontinue service for one or more of the following reasons:
(1) Failure of the customer to pay billings for utility services when due as required by the current cut-off policy; or
(2) Upon evidence of meter tampering meter by pass or any attempt to defraud the town of utility services.
(2013 Code, § 18-55)
(C) Customer’s rights prior to discontinuance of service.
(1) It is the policy of the town to discontinue water service to customers for reason of nonpayment only after the customer has a reasonable opportunity to be heard when the accuracy of the bill is questioned. Reasonable opportunity is defined as 30 days from the issuance of the bill.
(2) (a) If a customer disputes the accuracy of his or her bill, he or she has the right to a hearing at which he or she may be represented in person, or by another person of his or her choosing, and may present, orally or in writing his or her complaint and contentions.
(b) A hearing shall be required within 30 days of the date the bill is issued and must be heard by the Finance Officer at the Town Hall, 355 Vanderbilt Road, Biltmore Forest, North Carolina or telephone at (828) 274-0824.
(c) A hearing may be scheduled between 9:00 a.m. and 5:00 p.m., Monday through Friday.
(2013 Code, § 18-57)