In the event any consumer of any utility services furnished by the city fails to pay the bill when it is due, a late payment penalty of ten percent (10%) shall be added to the bill; provided that a customer may request a one-time waiver of the penalty due to extenuating circumstances, conditioned upon the following:
(A) The customer has a payment history of twelve (12) months or more with Berea Municipal Utilities;
(B) A written request for a one-time waiver is submitted to Berea Municipal Utilities, specifying the reason for the request and the extenuating circumstances underlying the request;
(C) The customer has had no disconnection fees, returned checks, or fees for tampering with the utilities’ services within a twelve (12) month period preceding the request;
(D) The request for a one-time waiver is made within thirty (30) days of the imposition of the penalty;
(E) The account excluding the penalty is brought current by the 20th of the next succeeding month; and
(F) Acknowledgment by the customer that the waiver does not prevent disconnection of service for non-payment.
(G) The director of Berea Municipal Utilities shall make the final determination of the eligibility of any applicant for a one-time waiver, and the determination shall be final and non- appealable.
(1976 Code) (Ord. No. 02-05, § 1, 2-15-05; Am. Ord. No. 25-2021, § 1, 10-19-21)