(a) All employees have a responsibility to service the public with courtesy, integrity and efficiency. Similarly, the Village has a responsibility to protect employees from arbitrary and unfair treatment and to a means whereby grievances can be presented, heard and adjudicated on their merits.
(b) A grievance shall be defined as questions or differences arising out of the application of the personnel rules and policies or regulations or application of sick leave, vacation leave, funeral leave, or any other employee benefit, and disciplinary actions or discrimination.
(c) Grievance Procedures. To receive prompt and fair review of grievances, the following procedures should be followed:
(1) Discuss the disagreement with the immediate supervisor and attempt to resolve it informally.
(2) If dissatisfied with the decision made by the supervisor, the employee should submit the grievance in writing to the Department Head within five working days. The Department Head will reply in writing to the grievance within ten days following receipt of the employee's letter.
(3) If dissatisfied with the Department Head's written reply, the employee may submit an appeal in writing to the Mayor, within one week after receiving the reply.
(4) Within two weeks of the receipt of such an appeal, the Mayor or his representative shall hear matters pertinent to the grievance. The Mayor will forward one copy of the final decision to the employee and one to the employee's supervisor.
(Ord. 2003-27. Passed 12-17-03.)