(A) The Police Department shall maintain at all times the city’s Dispatch Call Center, including the maintenance of its 9-1-1 or Public Safety Answering Point (PSAP).
(B) Subject to applicable laws, the Dispatch Call Center shall:
(1) Answer 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire and ambulance services and calls from other public safety agencies;
(2) Monitor multiple computer and/or video screens, gather, prioritize, and document caller information;
(3) Provide callers with the appropriate advice or referral, or initiate police, fire and/or emergency medical (EMS) services to the caller; and
(4) Operate Computer Aided Dispatch (CAD), 800 MHZ radio, and multiple sophisticated communications equipment systems.
(Ord. 7922, passed 12-21-2015)