§ 50.28  COMPLAINTS.
   (A)   A customer may register a complaint and request a conference to discuss issues pertaining to any utility service; except for service disconnection. The complaint must be made in writing and submitted at the main office. We will investigate your complaint and notify you in writing of our proposed disposition of the matter. No service will be disconnected for at least ten days after the utility has mailed this notice of disposition.
   (B)   Service Disconnection concerns and issues must follow the appropriate process for appealing as outlined in § 50.25(I), Disconnection of Service.
(Ord. 2018-24, passed 9-11-2018)