By its application, for and receipt of an alarm permit, the alarm user certifies that it has requested of and/or authorized that the alarm company:
(A) Ninety days after enactment of this chapter, on all new installations, use only alarm control panel(s) which meet SIA Control Panel Standard CP-01;
(B) Prior to activation of the alarm system provide instructions explaining the proper operation of the alarm system to the alarm user;
(C) Provide written information of how to obtain service from the alarm company for the alarm system; and
(D) If performing monitoring services:
(1) Attempt to verify by calling the alarm site and/or alarm user by telephone, to determine whether an alarm signal is valid before requesting dispatch. Telephone verification shall require, as a minimum, that a second call be made to a different number, if the first attempt fails to reach an alarm user who can properly identify themselves to attempt to determine whether an alarm signal is valid, except in the case of a panic or robbery-in-progress alarm, or where an audio or visual verification has/is confirming a crime is in progress;
(2) Communicate a cancellation to the law enforcement communications center as soon as possible following a determination that response is unnecessary;
(3) Communicate any available information about the location of the alarm;
(4) Provide alarm user registration number; and
(5) Provide the permit number for the alarm system that produced the alarm signal at the time the alarm company notifies the town’s Police Department of an alarm signal to facilitate dispatch.
(Prior Code, § 97.05)