All franchisees providing communications service to customers shall to the greatest extent applicable:
(A) At all times comply, at a minimum, with the FCC requirements for the Emergency Alert System specially applicable to their communications services;
(B) Provide to every customer access to public, educational and government access channels that are available on the Louisville/Jefferson County Metro Government’s website, not to exceed three, at no cost to the city. Additional channels may be negotiated, with both parties' consent, in the Franchise agreement;
(C) Have a publicly-listed telephone number;
(D) Employ an operator or maintain a telephone answering device 24 hours per day, each day of the year, to receive customer complaints;
(E) Upon a customer’s termination of the communications services, permit customers to return any equipment that the franchisee requires to be returned upon such termination, at the franchisee's expense, and advise customers of this option when customers inquire about returning equipment. These expenses do not include the cost for use of the equipment before termination of the communications services.
(F) Shall indemnify the city, pursuant to § 111.006, against any alleged infringement of patent or copyright, or any other legal infringement in the transmission of materials through the system, except to the extent any infringement arises from or is caused by the city’s or another person’s use of the system, including for any public, educational, and government access channels. Nothing herein is intended as a limitation on the extent of any legal liability of the franchisee.
(Ord. 4, Series 2020, passed 10-8-2020)