In the event any city utility customer shall have a complaint or dispute about utility service, billings, or any other matter pertaining to the city providing utility service to the customer, the customer shall notify the Finance Officer in writing, within 30 days of the date the billing statement is issued, specifying therein the specifics of the complaint or dispute. The Finance Officer shall investigate the matter, and shall within a reasonable time, contact the customer and attempt to resolve the matter. If after attempted resolution of the matter, the customer is not satisfied, he or she shall have the Finance Officer include the matter on the agenda of the next City Council meeting, whereat the customer shall appear and state his or her case before the City Council. The City Council shall consider the matter and decide the issue then or at its next City Council meeting, if more time or information is necessary. While any dispute is in process of resolution, the customer shall continue to abide by all of the provisions of this Title.
(Prior Code, § 8.0124)