1056.12   APPEAL.
   The single-family residential fee will be a flat rate for each dwelling unit, or ERU, and cannot be adjusted. For double and multi-family properties, the number of units on a property can be reviewed. For non-residential properties, the calculated ERU's can be reviewed. All appeals shall be directed to and handled by the Service Director. The process for making an official appeal is as detailed below:
   (a)   Complete "Stormwater Utility Fee Appeal Form A- Initial Review", available online at service@cityofavon.com or at the Service Department, 35400 Schneider Court, Avon, Ohio 44011.
   (b)   Completed forms shall be submitted to the Service Department, via email or in person.
      (1)   Submittal of the appeal will trigger verification of the impervious area calculation or the number of dwellings by the Engineering Department utilizing available City of Avon Geographic Information System (GIS) information. Formal response with the results will be provided to the property owner within twenty-one days of receipt of the appeal form.
   (c)   In the case that the appeal is approved, the stormwater bill issued prior to submittal of the appeal will be revised to reflect the new calculated ERU. All future stormwater bills will be likewise revised. Stormwater bills issued for billing cycles prior to submittal of the formal appeal form will NOT be revised.
   (d)   In the case that the appeal is rejected, further dispute by the property owner may be submitted within thirty days. This appeal must be initiated by submission of the "Stormwater Utility Fee Appeal Form B- Secondary Review" form, available online (www.cityofavon.com) or at the Service Department (Utilities Building, 35030 Detroit Road) and must include detailed information regarding the property's impervious area. This information shall include drawings and calculations signed and stamped by a licensed professional surveyor within the State of Ohio. Specifically the property owner shall submit:
      (1)   A current (within the past twelve months) surveyed drawing outlining the limits of impervious area within the property; and
      (2)   Certified calculation of the impervious area.
   (e)   The submitted detailed information will be reviewed by the Service Director, and the property owner will receive a final formal response within fourteen days of receipt of the detailed information. No appeal after this notification will be received. The decision of the Service Director shall be final.
(Ord. 105-17. Passed 1-8-18.)