Any consumer feeling aggrieved by reason of any controversy with the Sewer Commissioner may appear before the Mayor and Council and present the grievance. Any consumer aggrieved by being required to pay the charge demanded for the use of the sewer, or for the resumption of sewer service after the same shall have been shut off, shall pay the charge under protest, in which event the City Clerk- Treasurer shall write on the receipt given the customer the words, “Paid Under Protest.” The consumer may then present a verified claim in the manner provided for presenting claims to the Mayor and Council for a refund of the amount so paid under protest. These claims shall then be considered by the Mayor and Council in the same manner as other claims against the city.
(1998 Code, § 3-218)