§ 37.56 GRIEVANCE PROCEDURE UNDER THE AMERICAN WITH DISABILITIES ACT.

   (A)   The grievance procedure established below is intended to adhere to the standards outlined in the ADA. The procedure must be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provisions of services, activities, programs, or benefits provided by the city.

   (B)   The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the alleged discriminatory action or issue. The city's adopted grievance form must be used to lodge a complaint. The city's adopted grievance form is attached at the end of this plan. Alternative means of filing complaints, such as personal interviews or recording of the complaint will be made available for persons with disabilities upon their request. The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 180 calendar days after the alleged violation to:

City of Aurora
ADA Coordinator—Clerk-Treasurer
Aurora City Hall
Third and Main Streets
P.O.Box 158
Aurora, IN 47001
[phone]

   (C)   Within 15 calendar days after receipt of the complaint, the ADA Coordinator, or his designee, will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator, or his designee, will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, braille, or audio tape. The response will explain the position of the city regarding the complaint, and will offer options for substantive resolution of the complaint when applicable.

   (D)   If the response by the ADA Coordinator, or his designee, does not satisfactorily resolve the issue, the complainant, or his/her designee, may appeal the decision within 15 calendar days after receipt of the city's response. The initial appeal shall be to the city's ADA Coordinator. Within 15 calendar days after receipt of the appeal, the ADA Coordinator, or his designee, shall meet again with the complainant to discuss the appeal and possible resolutions. Within 15 calendar days after the appeal meeting, the ADA Coordinator, or his designee, will respond in writing, and, where appropriate, in a format accessible to the complainant. The written appeal response will offer final resolution of the complaint.

   (E)   All written complaints received by the ADA Coordinator, or his designee, appeals to the ADA Coordinator, or his designee, and responses from the ADA Coordinator, or his designee, will be retained by the city for at least three years.

(Res. 2012-009, passed 12-31-12)