(A) The city may discontinue water and sewage service for nonpayment of bills; however, the utility shall not discontinue service to any customer for nonpayment of bills (including penalties and interest and other charges) without first having made a reasonable effort to induce the customer to pay same. The customer shall be given at least 48 hours' written notice, but the cut-off shall not be effected before 20 days after the mailing date of the original bill. The termination notice shall be exclusive of and separate from the original bill. If prior to discontinuance of service, there is delivered to the city office payment of the total amount in arrears, then discontinuance of service shall not be made, or where a written certificate is filed signed by a physician, a registered nurse, or a public health officer stating that, in the opinion of the person making the certificate, discontinuance of the service will aggravate an existing illness or infirmity on the affected premises, service shall not be discontinued until the affected resident can make other living arrangements or ten days elapse from the mailing date of the city's notification.
(B) When the city has discovered evidence that by fraudulent or illegal means a customer has obtained unauthorized service or has diverted the service for unauthorized use or has obtained service without same being properly measured, the service to the customer may be discontinued without notice. The city shall not be required to restore service until the customer has complied with all rules of the utility and regulations of the city and the utility has been reimbursed for the estimated amount of the service rendered and the cost to the city incurred by reason of the fraudulent use.
(Ord. 86-6, passed 4-30-86)