(A) The grantee shall maintain all parts of the system in good condition throughout the entire franchise period.
(B) At any time after commencement of service to subscribers, the county may require additional tests, full or partial repeat tests, involving a specific subscriber's terminal. Requests for such additional tests will be made on the basis of complaints received or other evidence indicating an unresolved controversy or significant noncompliance and such tests will be limited to the particular matter in controversy.
(C) The grantee shall render efficient service, make repairs promptly and interrupt service only for good cause and for the shortest time possible. Such interruptions insofar as possible, shall be preceded by notice and shall occur during periods of minimum system use.
(D) Service repair response time to a subscriber shall not exceed 24 hours except on weekends and holidays or in circumstances beyond the reasonable control of the grantee.
(E) Trained technicians shall respond on a 24-hour day seven days per week whenever five or more verifiable subscriber complaints of outage are received.
(F) During the term of this franchise, and any renewal thereof, the grantee shall maintain within the county a local business office for the purpose of receiving and resolving all complaints regarding the quality of service. The local office shall be open to the public during regular business hours, Monday through Friday, excluding legal holidays, and the grantee shall have a locally published telephone number, capable of answering calls twenty-four (24) hours per day. The office shall rely on automated answering equipment only for a backup and during off hours.
(Ord. passed 2-5-90; Am. Ord. passed 2-2-98) Penalty, see § 110.99