(A) The grantee shall maintain a toll free telephone number where inquiries or complaints regarding quality or service, equipment malfunctions, billing disputes, and similar matters can be made.
(B) Inquiries or complaints shall be received during normal business hours, 9:00 a.m. to 5:00 p.m., Monday through Friday. All complaints and inquiries will be investigated, responded to, or acted upon as promptly as it is practical, and unless circumstances otherwise require, within three business days of their receipt.
(1996 Code, § 54.06) (Ord. 357, passed 3-13-1984) Penalty, see § 10.99