(A) Any company selected as a franchisee hereunder shall designate to the public a representative, who will be available at the company’s regional office at reasonable hours, and who will be authorized to answer, and make adjustments in response to, all service complaints, including quality of service and equipment malfunctions. If attempts at settling the subscriber-company dispute fail at the representative level, the complainant may petition to Village Council for the appointment of a three member arbitration board. The arbitration board will be comprised of one member selected by Council, one member selected by the company, and a third member selected by, and mutually agreeable to, the other two members. The arbitration board thus empaneled will be authorized to hear testimony in an orderly and fair manner from both sides to the controversy and render final judgment thereof. Provided, however, that no judgment rendered by the arbitration board be constructed as precluding an otherwise actionable controversy in a court of law of competent jurisdiction.
(B) At least annually, the company shall solicit comments from its subscribers regarding local programming, the technical equality of its service, and other CATV related topics as Council may request.
(Ord. 742-80, passed 12-9-1980)