(A) Upon written notice provided to the customer at least seven days before termination of service, advising the customer of the date of proposed disconnect, specific basis for disconnection, the telephone number for the utilities office, a reference to where the user can find information concerning their rights, the Town may disconnect utility service without request of the customer:
(1) For failure to repair any leak in the service pipe or appurtenances between the service connection and the meter, in any private protection system or other unmetered facilities;
(2) For failure to timely pay the bill or other charges in connection with the town’s services;
(3) For failure to provide reasonable, unobstructed and nonhazardous access to the premises and meter, appliance and/or other utility-owned equipment so that representatives of the utility may take meter readings, make all necessary inspections, and maintain, replace or remove the meter, appliances and/or equipment of the utility;
(4) Upon discovery of improper installation of a new service pipe and appurtenances, or alteration or removal of existing service pipe and appurtenances, including the meter, without written authority of the utility;
(5) If a customer issues or causes to be issued a check for services which is not honored because of insufficient funds or no account found; or
(6) For failure to comply with the terms of an extension payment agreement.
(B) The Town of Andrews may disconnect utility service without request of the customer and without advance notice to the customer only if:
(1) A condition dangerous or hazardous to life, physical safety, or property exists;
(2) Under order of any court, the IURC, or other duly authorized public authority;
(3) Fraudulent or unauthorized use of water is detected and the town has reasonable grounds to believe the affected customer is responsible for the use; or
(4) The town’s regulating or measuring equipment has been tampered with and the Town has reasonable grounds to believe that the affected customer is responsible for the tampering.
(Ord. 2017-14, passed 10-10-2017)