(A)   An account is determined to be uncollectible if it meets one or more of the following criteria:
      (1)   Collection procedures have been followed and the account remains unpaid;
      (2)   The debtor, or any of debtor’s assets, cannot be located;
      (3)   The town has insufficient documentation to pursue collection efforts;
      (4)   The debt has been discharged in bankruptcy;
      (5)   The debtor has died and there is no known estate or guarantor;
      (6)   It is determined that it is not cost effective to continue collection efforts.
   (B)   The Utility Office Manager shall identify all outstanding receivables that are 12 months old as of each December 31 and compile a write-off report to be presented to Council for review and approval.
   (C)   The information provided in the write-off report shall include:
      (1)   Customer name and address;
      (2)   Account number;
      (3)   Date of the final bill;
      (4)   Remaining unpaid balance; and
      (5)   Reason for write-off.
   (D)   Once Council approves the write-off report, the Utility Office Manager shall make the appropriate entries to write-off the uncollectible receivable by using the direct write-off method.  The direct write-off method results in the write-off of a utility bill directly to accounts receivable when deemed to be uncollectible.
   (E)   Accounts that have had a write-off will be flagged as having had an uncollectible write-off balance.  Further transactions with those individuals will be denied until the write-off balance is paid in full.  However, this provision will not apply if the debt has been discharged in bankruptcy.
   (F)   No refund will be issued for less than $2.  The Utility Office Manager shall post this balance as miscellaneous revenue.
(Res. 2012-12, passed 9-10-2012)