.010 A customer who believes his or her bill for sanitation services is in error must, within ten days after the date of mailing as shown on the bill, contact the Sanitation Management Assistant, either by telephone during regular business hours, or in writing at the Sanitation Division, P.O. Box 3222, Anaheim, California 92803.
.020 If the dispute is not resolved by contact with the Sanitation Management Assistant, the customer must send a copy of the disputed bill with a written statement supporting his or her position that the bill is incorrect to the Sanitation Superintendent, Sanitation Division, P.O. Box 3222, Anaheim, CA 92803. The customer must also remit payment, payable to the City of Anaheim, for the amount of the bill, together with the bill, to the Public Utilities Department, P.O. Box 3222, Anaheim, CA 92803; in order to avoid discontinuance of service, the remittance must be received not later than forty-five days after the billing date shown on the bill.
.030 Failure to make payment within forty-five days of the billing date shown on the original bill shall warrant discontinuance of sanitation services.
.040 Upon receipt of the written statement, the Sanitation Superintendent shall review the basis of the billed amount and the statement submitted by the customer. The results of this review and a statement of decision shall be mailed to the customer within fifteen days. The date of mailing shall be shown on the statement of decision.
.050 Failure of the customer to file a written statement with the Sanitation Superintendent within twelve days after the date of mailing of the finding by the Sanitation Management Assistant shall constitute acceptance by the customer of the bill as rendered.
.060 If additional bills become due which the customer disputes before completion of the Sanitation Superintendent's review, the customer shall remit payment (payable to the City of Anaheim) for the amount of the additional disputed bills to the Public Utilities Department and shall send copies of those additional bills, together with additional written statements, to the Sanitation Superintendent, within twelve days after the date of mailing of each such bill, stating the basis of the customer's belief that such bills are incorrect.
.070 Failure to make payment within forty-five days of the billing date shall warrant discontinuance of service; failure to send copies of the additional bills and the additional written statements to the Sanitation Superintendent shall constitute acceptance by the customer of the additional bills as rendered.
.080 If the dispute is not satisfactorily resolved with the Sanitation Superintendent, the customer may, within twenty days after the date of mailing of the Sanitation Superintendent's statement of decision, present to the City Clerk a petition to the City Council for final determination. Failure of the customer to present a timely petition to the City Council for final determination shall constitute acceptance by the customer of the Sanitation Superintendent's findings.
.090 The procedure set forth herein shall be the customer's sole remedy for disputed sanitation bills. (Ord. 5506 § 1; July 11, 1995: Ord. 5855 § 3; April 29, 2003.)