Any property owner subject to the non-compliance fee under this chapter may request the City to inspect the sanitary sewer service. If the City determines there was no direct or indirect footing drain connection as of the date of non-compliance, the City shall refund all un-metered flow payments collected. In the event the City determines a footing drain disconnection was completed and the footing drain connection no longer exists, the City shall discontinue the imposition of the un-metered flow charges for that sanitary sewer customer and shall refund previous non- compliance fee payments. Such refund shall be limited to the number of monthly payments made or three (3) months, whichever is smaller.