Water service to delinquent customers shall be discontinued in accordance with the following:
(Code of Iowa, Sec. 384.84)
1. Notice. Each delinquent customer will be notified that service will be discontinued if payment of the combined service account is not received within the time period specified in the notice. Such notice shall be in the form of a "red tag" which shall be hung at the premises if payment of the combined service account is not received within 23 days after the rendition of the bill therefore, and a $35.00 charge will be assessed for the notice. If payment is not received within forty-eight (48) hours after such notice, service will be discontinued and shall not be restored until full payment of the account is received, including red tag and turn on fee. Payment must be made at City Hall Monday through Friday between the hours of 8:00 am and 4:30 pm. Service will not be restored after hours or on weekends unless deemed a health emergency. The notice shall inform the customer of the nature of the delinquency and afford the customer the opportunity for a hearing prior to the discontinuance.
(Ord. 06-05-2023 #03 (635) - Jul. 23 Supp.)
2. Notice to Landlords. If the customer is a tenant, and if the owner or landlord of the property has made a written request for notice, the notice of delinquency shall also be given to the owner or landlord.
3. Hearing. If a hearing is requested by noon of the day preceding the shut off, the City Administrator shall conduct an informal hearing and shall make a determination as to whether the disconnection is justified.
4. Fees. A fee of twenty-five dollars ($25.00) shall be charged during normal working hours. (Monday thru Friday, 8:00 a.m. – 4:30 p.m.). Seventy-five dollars ($75.00) shall be assessed after normal working hours and on weekends. Before service is restored to a delinquent customer, any fees assessed for repairs, delinquent or non payment shall be paid prior to reconnections.
(Ord. 04-05-2010 #1(319) – June 10 Supp.)