(A) A customer may file with the Water Division an application for relief from the Water Division's application of the provisions of this chapter. The Water Division shall have the power to take such steps as it deems reasonable and to set up such procedures as it considers necessary to resolve such application for relief. In determining whether to grant relief and the nature of the relief to grant, the Water Division shall take into consideration all factors relevant to the customer's water usage including, but not limited to:
(1) Whether any additional reduction in the customer's water consumption will result in unemployment;
(2) Whether any additional members have been added to the customer's household;
(3) Whether any additional landscape area has been added to the customer's property subsequent to the base period;
(4) Changes in vacancy factors in multi-family housing;
(5) Increased number of employees in commercial, industrial and governmental offices;
(6) Increased production requiring increased process water;
(7) Water uses during new construction;
(8) Adjustments to water use caused by emergency, health or safety hazards;
(9) First filling of a permit constructed swimming pool;
(10) Water use necessary for reasons related to family illness or health; or
(11) Whether the customer had, prior to the water shortage, taken measures to reduce his water consumption to the greatest extent possible.
(B) No relief shall be granted to any customer for any reason in the absence of a display by the customer that he has achieved the maximum practical reduction in water consumption in his residential, commercial, industrial, agricultural, or governmental water consumption, as the case may be, other than in the specific area in which relief is being sought. No relief shall be granted to any customer, who, when requested by the Water Division, fails to provide the Water Division with the information whereby the services provided to him can be classified for the purpose of establishing an appropriate base or classification pursuant to the provisions of this chapter. If an action for relief is mutually agreed upon between the Water Division and the customer, the agreement shall be in writing and signed by the customer.
('86 Code, § 15.25.150) (Ord. 4155, passed - - )