(A) It is the policy of the town to ensure that employees who have questions and complaints arising from misunderstandings and the application of policies, procedures, and work rules be promptly heard, answered and action taken to resolve or clarify each situation.
(B) Any employee who has a question or complaint with the town or any employee should follow these steps:
(1) The employee should talk with the person with whom they have an issue in order to try and come to resolution of the problem or situation.
(2) If talking with the employee does not satisfy the problem or situation, then the employee should contact his or her Supervisor to discuss the problem or situation, as soon as possible.
(3) If the problem or situation is not satisfactorily resolved or the problem or situation is with the supervisor, the employee may contact his or her department head to discuss the situation.
(4) If the problem or situation is still not satisfactorily resolved, the employee may request a meeting with the Town Council President to discuss the issue or complaint for a final resolution.
(C) Employees should contact their department head, the Town Manager, or the Clerk-Treasurer for additional information regarding problem resolution.
(Ord. 2020-26, passed 1-12-21)